Refund and Cancellation Policy

Last updated: October 24, 2026

Online Peptide Market is a marketplace. Each partner brand ships its own products, so this policy applies to every order, and each brand’s own return window is listed in Shipping and Returns. If your order has items from more than one brand, each brand’s part is handled separately.

Cancelling an order

You can cancel an order for a full refund until it ships, which is when a tracking number is issued. Brands often ship the same day, so email [email protected] with your order number as soon as possible. We confirm whether the order was stopped. Once an order has shipped it cannot be cancelled, but the rules below still apply.

Damaged, incorrect or missing items

Report a damaged, incorrect or missing item within 48 hours of delivery by emailing [email protected] with:

• your order number and the product name
• photos of the product, the vial or container, the outer box and the shipping label
• a short description of the problem

Please keep the original packaging until the claim is reviewed. Once the brand that shipped the item confirms the claim, we send a replacement or issue a refund for that item.

Returns of unopened items

Whether an unopened item can be returned depends on the brand that shipped it. Where a brand accepts returns, its window is shown in Shipping and Returns. Items must be unopened, sealed and stored as directed. Email [email protected] before sending anything back so we can confirm the return address. Unless the item was damaged or sent in error, return shipping is paid by the buyer.

Items that cannot be returned

To protect the integrity of research materials, we cannot accept returns of items that have been opened, reconstituted, used, or stored outside the directions on the label or listing, unless the law requires it.

Lost and delivered packages

• If tracking has not updated for 7 days or the package is marked lost, email [email protected] and we open a claim with the brand and the carrier.
• If a package is marked delivered but you cannot find it, check with neighbors and your building first, then contact the carrier and us within 7 days of the delivery date.
• Orders sent to an address entered incorrectly at checkout are not covered. Please check your address before you pay.

Refunds

Approved refunds go back to the original payment method, usually within 3 to 7 business days. Your bank or card issuer may take a few more days to show it. Shipping charges are refunded only when the item was damaged, incorrect or not delivered.

Before you dispute a charge

Please contact us first at [email protected]. We answer within one business day and most problems are solved with a replacement or a refund. See our Terms of Service for how payment disputes are handled.

Contact

SL Creations LLC
1309 Coffeen Ave
Sheridan, WY 82801
[email protected]
Support hours: Monday to Friday, 9am to 5pm ET